Skip to content

Warranty & Refund Policy

Warranty & Refund Policy FAQs

Q1: What does SEESII's warranty cover?

A: SEESII provides a 3-year limited warranty for new products purchased through authorized channels, including the official SEESII website, Amazon, eBay, and AliExpress. This warranty covers quality-related issues and ensures your satisfaction with our products.

Q2: Is the warranty valid internationally?

A: Yes, SEESII's warranty support extends worldwide. Wherever you are, we're committed to providing assistance and resolving any product-related concerns.

Q3: How can I make a warranty claim?

A: To initiate a warranty claim, please send your order number and specific details of the issue to cs@seesiius.com. We're here to expedite your claim and ensure a smooth process.

Q4: What is SEESII's return policy?

A: SEESII offers a 30-day return policy. If you're dissatisfied with your SEESII product, please inform us within 30 days of delivery. Please note that return shipping costs are your responsibility unless there is a quality-related issue.

Q5: Can I cancel my order?

A: If your order was sent from China and has not yet arrived, you can cancel your order by contacting us at cs@seesiius.com for confirmation. However, once the package is shipped, we cannot cancel it.

Q6: What are the criteria for product returns?

A: To qualify for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You may incur original shipping and return shipping fees unless there is a quality-related concern.

Q7: How are refunds processed for delayed or lost items?

A: Once we receive your returned product, we will process the refund in its original form. Please allow some processing time for the refund to appear in your account. If you do not receive your refund, please check with your bank and credit card company. If the issue persists, contact us at cs@seesiius.com, and we will assist you in obtaining your refund.

For any additional questions or concerns, feel free to reach out to us. Your satisfaction is our priority, and we're here to support you.

Compare products

{"one"=>"Select 2 or 3 items to compare", "other"=>"{{ count }} of 3 items selected"}

Select first item to compare

Select second item to compare

Select third item to compare

Compare